最終改定日：2026.06.29
If an item is defective or the wrong item was delivered, contact us within 7 days of delivery.
We will exchange it with shipping at our expense.
Unopened items may be returned within 7 days of delivery at the customer's shipping expense.
A refund is issued after the returned item arrives and its condition is confirmed.
・Opened or used items
・More than 7 days after delivery
・Items soiled or damaged through the customer's fault
Before dispatch, you can request cancellation from My Page > Order History or via Contact.
Orders cannot be cancelled after dispatch; the return conditions above apply instead.
Refunds are issued via your original payment method. For card payments, it may take time to appear depending on the card issuer's billing cycle.
To request a return or exchange, contact us from My Page > Contact. Our staff will provide the return address.